On this page you will find information about the payment methods we accept, return conditions and how to make a return.
We accept the following payment methods:
Credit/debit card (Visa, Mastercard)
Payment in cash
Wire transfer
There are no additional charges for using any payment method.
Credit/debit card (Visa, Mastercard)
Payment in cash
There are no additional charges for using any payment method.
Credit/debit card (Visa, Mastercard, Bizum)
There are no additional charges for using any payment method.
To place an order, select the products you want to purchase and add them to the cart.
Follow the on-screen instructions to complete the payment process.
You will receive a confirmation email once your order has been processed.
Your safety is our priority. We use SSL encryption technology to protect your payment details.
If you are unable to attend the Benidorm Palace, you may request a change of date or a refund of the ticket price, provided that you give 24 hours’ notice prior to the date of attendance.
If you have purchased tickets for galas and are unable to attend, you may request a change of date or a refund of the ticket price paid, provided that you give notice at least one week before the date of attendance. Galas are considered to be the following shows: Christmas, Boxing Day, New Year’s Eve, Three Kings Day, Valentine’s Day and any other gala other than the usual Benidorm Palace show.
The cancellation service costs €5 per ticket.
If you request a refund for the ticket, the price of the ticket purchased will be refunded, but the cancellation service fee (€5 per ticket) will not be refunded. The amount paid will be refunded through the same payment method used for the purchase. The deadline for our offices to process the refund will be a maximum of 7 days from the date of the customer’s request.
If you request a change of date, you may choose another date with a ticket of the same value as the one purchased and within the season of the show for which the tickets were purchased.
You can contact the Benidorm Palace nightclub via our customer service email: info@benidormpalace.com, by telephone on 96 585 16 60 or at the Benidorm Palace box office.
If you are unable to attend the Benidorm Palace, you may request a change of date for the show, provided that you give 24 hours' notice prior to the date of attendance. In this case, you will not be able to request a refund of the amount paid.
If you have purchased tickets for galas and are unable to attend, you may request a change of date provided that you give notice at least one week before the date of attendance. Galas are considered to be the following shows: Christmas, Boxing Day, New Year’s Eve, Three Kings Day, Valentine’s Day and any other gala other than the usual Benidorm Palace show.
If you request a change of date, you may choose another date with a ticket of the same value as the one purchased and within the season of the show for which the tickets were purchased.
You can contact the Benidorm Palace nightclub via our customer service email: info@benidormpalace.com, by telephone on 96 585 16 60 or at the Benidorm Palace box office.